Association Of Residential Letting Agents (ARLA)
Chancellors is a member of ARLA to ensure that our landlords and tenants receive the highest standards of service. Our Lettings staff study and take the ARLA competency tests and we are proud of the excellent results they achieve.
This extract from the ARLA website explains more about the benefits to you as a Landlord or Tenant from our membership of the scheme:-
The Association of Residential Lettings Agents (ARLA) was formed in 1981 as the professional and regulatory body for letting agents in the UK. It was recognised that the requirements of the residential lettings market were so detailed and specific that a separate organisation was required to promote standards in this important and growing sector of the property market.
ARLA has 1,800 member offices throughout the UK including large multi-branch national companies as well as the smaller single office practices. Membership is achieved only by agents who demonstrate that they have a thorough knowledge of their profession and that they conduct their business according to current best management practice.
All members are required to have professional indemnity insurance cover. In addition they are covered by a bonding scheme which provides financial protection for client monies which have been misappropriated.
ARLA members are governed by the Code of Practice providing a framework of ethical and professional standards at a level far higher than the law demands. The Association runs a series of meetings, training courses and seminars at local and national levels to ensure that members are kept fully up to date with the latest best practice. Examinations are held regularly and membership rules require all member offices to have professionally qualified staff by the year 2000. Members’ accounts are required to be audited annually ensuring that they conform to stringent accounting practice.
The Association has its own complaints and disciplinary procedures so that any dispute is dealt with efficiently and fairly. Where necessary, suitable sanctions are imposed on the member.