Below is a selection of frequently asked questions from prospective candidates who are interested in applying for a role within The Chancellors Group of Estate Agents Ltd.
WHO ARE THE CHANCELLORS GROUP OF ESTATE AGENTS LTD?
The Chancellors Group of Estate Agents Limited is one of the country’s leading independent estate agents with over 500 employees working across 51 networked offices in southern England and Wales.
These comprise Chancellors offices in the Home Counties and Oxfordshire; Anscombe & Ringland offices in London and Middlesex; and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
The Chancellors Group is run by its shareholders who are all knowledgeable estate agents with a total of nearly 150 years’ experience in the industry.
With 200 years’ experience of the property sector, we are a company committed to combining the latest in IT solutions and marketing expertise with the traditional values of customer service.
HOW DO I APPLY FOR A POSITION?
All current vacancies across all three brands operating under The Chancellors Group of Estate Agents Ltd are listed on the careers section of our website. On identifying an opportunity of interest within the company, you can either use our online application service or email your CV with a covering letter to our Internal Recruiter at email@example.com.
WHAT HAPPENS NEXT?
On receipt of your CV, the Internal Recruiter will review your application in terms of suitability for the role you have applied for. This will usually involve a short telephone interview as part of the shortlisting process.
If you are successful at the shortlisting stage, you will then be invited to a face-to-face interview with one of our Directors or Branch Managers to further discuss the position.
As a winner of eight International Property Awards in 2012, shortlisted for 11 International Property Awards in 2013, shortlisted for three The Negotiator Awards 2013, and winning 10 International Property Awards in 2014, The Chancellors Group of Estate Agents takes pride in being a top performer in the industry. We offer a well-rounded training programme to each new employee along with an extensive level of support to ensure that every employee’s performance is maximised and therefore ensuring that they too become a top performer.
In return you will be both rewarded and recognised across the company for your achievements through a wide range of bonus and award schemes. Additionally, you will have the satisfaction of playing a key role in an expanding, award-winning company.
HOW WILL I BE PAID?
For branch staff, the remuneration package consists of four main elements:
1. Basic salary
2. Car allowance
4. Third party referrals
DO I NEED TO OWN A CAR TO WORK FOR CHANCELLORS?
All negotiators, managers and weekenders must have their own vehicle insured for business usage. Tax relief can be claimed for business mileage (you should seek advice on how to make a claim before doing so).
WHAT ARE THE WORKING HOURS?
Our standard office hours are:
Monday to Friday 8:45am to 6:00pm
Saturday 8:45am to 5:00pm
Head Office hours vary for different departments. Job profiles provide more information on the hours required.
WHAT JOBS DO CHANCELLORS OFFER?
At Chancellors, we offer a variety of positions tailored to individuals’ experience and requirements. Click here to find out more about the roles we offer.
DO I NEED PREVIOUS EXPERIENCE FOR THESE ROLES?
Previous experience is not essential for many of our positions. As a company we offer a range of trainee positions that are designed specifically for candidates who are new to the industry. However, previous sales experience, proven customer service skills or previous administration experience are always desirable.
We involve our employees in a wide range of internal and external training. Our internal training is conducted by the Group Directors, all of whom have a wealth of industry experience. Occasionally, our training is supplemented with courses delivered by external partners or industry experts where specialist training is required.
Our in-depth training ensures that all employees are provided with all the necessary information required to succeed within a role.
WHAT CAREER PROSPECTS CAN CHANCELLORS OFFER ME?
As an award-winning company, Chancellors takes pride in being a top performer in the property industry. We are also continuously striving for our employees to develop so they too become top performers within their roles.
We are often commended on our training and development, which is designed to cover all aspects of estate agency and allows each member of the team to realise their full potential:
- Refresher training is run continually throughout the year for all staff members, as well as specialist topics for staff looking to diversify and expand upon their skills and knowledge.
- We also actively encourage our staff to gain further industry specific qualifications, including ARLA and NAEA in branch, ACCA in Accounts and CIPD in HR; and assist them where we can to achieve this goal.
- As a growing and evolving company, we are in the fortunate position to be able to support on-going development of our staff and offer fantastic career prospects to all our employees. We will help you identify the targets you need to achieve for career advancement and help you progress up the career ladder.
We are also keen to hear about any ideas for further advancement from our employees.
DO YOU HAVE ANY PART-TIME POSITIONS?
As a company we offer many part-time opportunities for Branch Administrators, Weekend Negotiators, Customer Service Team Executives and Leaflet Distributors.
All of the above positions play a pivotal role in expanding our customer base and ensuring the smooth running of the day-to-day business of the company.
I AM VERY INTERESTED IN BUILDING A CAREER IN THE PROPERTY INDUSTRY, WHAT ARE THE BEST STEPS FOR ME TO TAKE?
Register your details online here for future opportunities or send your CV to firstname.lastname@example.org and we will contact you to discuss potential suitable vacancies to find the best option for you within the sector.
HOW DO YOU GAIN RECOGNITION FOR YOUR SUCCESS?
Recognising and rewarding top performers is a core priority of the company. Every quarter a company conference is held to celebrate the successes achieved and to make plans for the coming quarter. This conference focuses on:
- Our business – what we have achieved as a company, our successes and where we need to focus in the coming quarter.
- Initiatives and news – launching new products, services and initiatives that enable us to differentiate ourselves from our competitors and provide our teams with the industry knowledge they require to be top performers.
- Promotions – sharing and recognising the successes of individual staff members.
- Winners – announcing the winners of:
Quarterly bonuses – all negotiators and managers are eligible to receive a tax-paid cheque at the end of each quarter for achieving set targets – we hand out about £100,000 each year but we’d like it to be higher!
Quarterly award trips – winners are taken on an all-expenses paid night out by the Directors – previous trips have included wine tasting, cocktail making, Windsor Races, boat trips and private dining events.
Vouchers – every month, staff who have gained the best testimonials win vouchers and are entered into a prize draw to win a Red Letter Day which is presented at the conference.
WHY WORK FOR CHANCELLORS?
In summary, working for Chancellors gives you:
- The ability to become part of an expanding, award-winning business.
- Opportunities for progression and promotion with a large independent estate agency.
- A chance to make a difference and be heard.
- Rewards and benefits for top performance.
- A well-established network to provide career opportunities.
- Developed central functions to suit all skill sets.