Current Career Opportunities

Call Team Manager

Call Team Manager

  • Berkshire
  • Head Office
Call Team Manager



As a Call Team Manager, you will need to:

Make outbound calls to Chancellors registered applicants, clients and other specified data from the Chancellors Group database and sell Chancellors Group services and products

Have first-line responsibility for all personnel issues, including team standards, seating, following-up on sickness, approving holidays in line with the standard Company processes

Make outbound calls to new applicants who make contact with Chancellors via various Internet portals and sell Chancellors Group services and products

Make return calls to people who make enquiries via Chancellors websites - Market Appraisal (MA) request, or who email a general enquiry

Make calls to leads allocated by the Central Sales Manager from missed online enquiries

Make outbound calls to telephone numbers of homeowners acquired by Chancellors Group with the aim of offering Chancellors services

Research leads from private adverts related to the branch cluster area and make outbound calls to those leads to generate Market Appraisals and sell Chancellors Group services and products

Identify opportunities and offer the full range of Chancellors services, including but not limited to:

Sales or Letting Market Appraisal where property is covered by a Chancellors Group branch

Sales or Lettings Relocation Agent network referral where the property is not covered by a Chancellors Group branch

Financial Services Appointments

Conveyancing Referrals

Property Management to Landlords and prospective Landlords

Landlords and tenants insurance

Virgin Broadband

Refurbishment referrals

Removals referrals

Any other relevant services from the product suite



The ideal candidate will:

Have previous call centre experience in a similar role

Be able to effectively motivate a team

Be able to liaise with clients confidently and professionally

Have Intermediate Word, Excel and Outlook skills

Have a high level of written and spoken English


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