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This is an exciting opportunity to join our Head Office in Bracknell as a Central Administrator.  We are looking for highly organised and enthusiastic individuals who are willing to learn specialist information to become an expert in their department.

As a Central Administrator, you will need to:

  • Provide exceptional customer service at all times to encourage online commendations and recommendations and ensure they become referrers of future customers and clients
  • Understand the Company’s business priorities and use the daily structure to ensure you are focused on key activities that achieve the core objectives
  • Use referrals to company approved 3rd party suppliers to ensure client service requirements are fully satisfied and control of transactions is maintained to increase completion rates.
  • Monitor own performance against targets and take action to improve volume/conversions
  • Provide all customers with property information in line with CPR guidelines having ensured you are aware of the outcome of the CPR review undertaken for each property marketed
  • Comply with sales and lettings administrative procedures and company guidelines, as well as all relevant legislation, Codes of Conduct & Practice and due diligence procedures
  • Attend all training courses relevant to your role to enhance your knowledge and improve your performance.
  • Deal with incoming branch enquiries, liaising with clients and registering their requirements on our systems
  • Manage the production and ordering of branch marketing leaflets and letters
  • Load new property records into our database in accordance with company brand guidelines
  • Produce high quality marketing materials for each property on the market
  • Actively managing the marketing of property online to ensure enquiry levels are maximised
  • Utilise specific online campaigns to boost enquiry levels, such as arranging Google Adwords Campaigns and Rightmove/ Zoopla Premium Listing requests
  • Administer paperwork related to active transactions and ensuring all parties have confirmation of agreements reached in writing within agreed service standards
  • Monitor and assisting to secure documentation from customers and clients
  • Produce reports for the manager to support branch activities
  • Offer products and services to clients in order to assist their transaction moving swiftly and effectively
  • Assist with the migration from a paper based filing system to a digital operation and striving to ensure that email is used rather than post
  • Compile newspaper advertising and submitting to deadlines
  • Order stationery, branch supplies and other marketing materials to deadlines
  • Keep records of attendance and submitting timesheets to payroll to meet deadlines

The Ideal Candidate Will:

  • Enthusiastic and pro-active team player with can-do attitude.
  • Able to liaise with clients confidently and professionally.
  • Highly organised.
  • Minimum of 1 year’s administrative experience in a busy environment.
  • Intermediate Word, Excel and Outlook skills.
  • Understanding of online marketing tools such as Google AdWords desirable.
  • Excellent attention to detail.
  • Strong and confident communicator with high level of written and spoken English.
  • Previous experience working with an estate agency company desirable.

In return, you can expect to receive:

  • Continuous exciting career and personal development opportunities
  • Competitive salary package
  • Annual incentive trips for our top performers
  • Full training and development from Company Directors with regular mentoring
  • A paid day off for your birthday after successful pass of probation
  • Increasing holiday entitlement from 2 years’ service

Key Info

  • Salary: £18,000- £21,000 per annum, OTE
  • Location: Bracknell
  • Contract: Full-Time
  • Type: Head Office
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