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An exciting opportunity has arisen for a talented IT Support Analyst based from our Head Office in Bracknell. You will provide the business knowledge and technical skills to implement technical strategies, evaluate products and provide a superior level of technical support which benefits the company.

You will be skilled in supporting a Microsoft Windows Desktop & Server environment, Microsoft Exchange, Active Directory, Group Policy, VMWare and Office 365.

A key responsibility of the Support Analyst is to work on technical projects, inclusive of maintaining the security and disaster recovery of the overall IT network.

You will perform a wide variety of installation, configuration, upgrades of servers & workstations. Capable with hardware and software in a LAN, WAN and stand-alone environment. The Support Analyst provides investigation, diagnostic testing and repair/resolution of system, hardware, software and infrastructure.


  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Maintain security, anti-virus, backup, redundancy & network infrastructure standards.
  • Managing assigned projects to deliver services in accordance with established objectives.
  • Proactive technical support of helpdesk enquiries from staff & site personnel.
  • Supporting our bespoke software applications including regular maintenance.
  • Paid overtime work when required to ensure systems are patched and/or upgraded.
  • Desktop, Server & Virtual Server Management (Local virtual server environment & private cloud) – configuration, installation and support of equipment in a Microsoft Windows Environment.
  • Network management and maintenance, routing & firewalling.
  • Coordinates and/or performs additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware, software and telephony.


  • 3 years experience in a commercial Information Technology environment.
  • Experience in working as part of a team and working towards tight deadlines.
  • Ability to work on own initiative and prioritise workload accordingly.
  • Highly organised, thorough and diligent with an acute attention to detail.
  • Excellent communications skills with the IT Team as well as internal customers.
  • Maintaining composure during challenging technical problems.
  • System Management:
    • Exchange Server Management
    • Disaster Recovery Planning
    • Network management and maintenance
    • Server Room Facilities Management
    • Windows & All Software licensing
    • Hardware & Software purchasing
    • Telephone System, Mitel Phones & Micolab Messaging Client
    • Internet & VPN Connectivity (Fibre/ADSL/Annex M)
  • Required technology skills:
  • Microsoft Windows Desktop and Windows Server
  • Microsoft Exchange on Premise
  • Office 365
  • VMWare
  • Networking – TCP/IP, IPV4, VLANs, DHCP, DNS. routing, IPSEC VPN, switching, Wi-Fi
  • Active Directory, Group Policy
  • Excellent knowledge and understanding of routers & firewalls (either Cisco or FortiGate preferred)
  • Desirable technology skills:
    • Cisco Firewalling & Routing
    • FortiGate Firewalling & Routing
    • Sophos Unified Threat Management
  • MSCE, CCNA, N+ qualification would be an advantage.


  • Flexible working hours
  • Dress down last Friday of each month
  • A paid day off for your birthday after successful pass of probation
  • Gym membership contribution
  • Continuation of childcare voucher scheme
  • Ample facilities for those who cycle to work (including showers on site)
  • Monthly team incentives and activities
  • Increasing holiday entitlement from 2 years’ service
  • Monthly IT stand out prize draw

Key Info

  • Salary: £25,000 - £30,000 per annum
  • Location: Bracknell
  • Contract: Full-Time
  • Type: Head Office
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