Property Management

What to do in Emergency Situations: Thameside

Gas Leaks

If you can smell gas, or believe gas is escaping, call 0800 111999

What to do if you can smell gas:-

  • Turn off the gas supply at the gas meter emergency control valve-if safe to do so. (it may be unsafe to do so if it is located in a cellar or basement)
  • Extinguish all sources of ignition/naked flames
  • Not to smoke
  • Not to operate any electrical switches (on or off)
  • Ventilate the building by opening doors and windows
  • If the smell persists vacate the premises
  • Ensure access to the premises is possible

Once the emergency situation is resolved, contact Property Management during working hours if your property is managed by us and a repair is required.

If your property is not managed by us, please contact your landlord directly once the emergency situation is resolved.

Electrical problems

Where you have no electricity, check that there is not a power cut in the area by calling 105

Where there is not a power cut you should carry out an appliance check prior to an engineer being sent out.

If an appliance is not working, then this is not an emergency. You should contact the Property Management team during office hours.  If an engineer is called out and this is due to a faulty appliance, you could be recharged for the call out.

Please see emergency contract information at the bottom of this page should you require an emergency contractor.

Central Heating and Hot Water Faults:

If there are any back up forms of heating (such as a gas or electric fire) or hot water (such as an electric shower or a working immersion heater) available at the property then the Property Management team should be contacted during office hours.

If you are experiencing difficulties over a weekend then a contractor should be contacted to attend.

If after 10pm and this can wait until the next day for a call out, please email thamesidepm@chancellors.co.uk with details of your issue (and include your property address) and a member of the Property Management team will be in contact as a priority.

Please see emergency contract information at the bottom of this page should you require an emergency contractor.

Water leaks

Water should be turned off at the stop cock if unable to find stop cock then a contractor should be called out to stop the water supply to the property to reduce the damage to the property.

Where water is leaking from another property the tenant should try and gain access through knocking the door and advises them of leak coming from the property and switch off water to stop the leak. If unable to gain access to the property where the leak is coming from then a contractor will need to attend to gain access and stop the leak

Please email thamesidepm@chancellors.co.uk with details of your issue (and include your property address) and provide information on the action taken so far. A member of the property management team will be in contact as a priority.

Please see emergency contract information at the bottom of this page should you require an emergency contractor.

Roof leaks

Roof leaks are not an emergency and contractors cannot walk on roofs in the dark. Please use a bucket/towel to collect the water in the short term.

Please email thamesidepm@chancellors.co.uk with details of your issue (and include your property address) and provide information on the action taken so far. A member of the property management team will be in contact as a priority.

For safety all electrics in the room must be turned off and only turned back on when advised it is safe to do so and the area is dried out

Plumbing

If you have a total loss of water supply (nothing coming through any cold taps) you should first check if your neighbours have been affected and if so this is likely to be a supplier issue. You should then call your water supplier.

If you have no water coming from just one tap this is not an emergency situation so please email oxfordshirepm@chancellors.co.uk and provide information on the issue and a member of the property management team will be in contact with you.

Any taps leaking into the sink/bath is not an emergency as the water will go down the plug hole.

Blockages – Blocked waste pipes in kitchen or bathroom are the tenants own responsibility. You should try to unblock yourself. If you have tried to unblock but have been unsuccessful you would need to be aware that you will be charged for this to be repaired and to contact the property management team during working hours to arrange a contractor to attend.

If you have any other queries please email thamesidepm@chancellors.co.uk and provide information so a member of the property management team will be in contact as a priority.

Please see emergency contract information at the bottom of this page should you require an emergency contractor.

Criminal Damage:

Where criminal damage has been caused, smashed windows, door, fence panels or other criminal damage you need to report this to the police to obtain a crime reference.

Contractors can attend to take appropriate action to ensure the property is secure during out of hours in the way of boarding up the property where needed if the police are unable to assist.

The tenant will be charged for this without a valid crime reference being supplied.

Please email thamesidepm@chancellors.co.uk and provide information on the action taken so a member of the property management team will be in contact as a priority

Please see emergency contract information at the bottom of this page should you require an emergency   contractor.

Lock issues

If you have broken the lock at the property you should contact the emergency contractor so access can be gained to the property. If this is proven to be tenant fault then tenant would have to arrange payment.

If you have misplaced the keys to the property then a contractor should be called to gain access or change the locks, this would be at tenant cost.

Please email thamesidepm@chancellors.co.uk and provide information on the action taken so a member of the property management team will be in contact as a priority

Please see emergency contract information at the bottom of this page should you require an emergency   contractor.

Vulnerable residents:

Vulnerability could include age of resident, disabilities, illness or any other factors that may mean the customer is vulnerable and requires quicker attendance.

If you require assistance out of hours then please contact the emergency contractors who will be able to assist.

Complaints:

If you have a complaint that you wish to make then we require these in writing, so please send full details to directors@chancellors.co.uk

Emergency contractor information

If your property is in Buckinghamshire and you are experiencing an electrical, gas or plumbing emergency:

Please contact Beechwood Plumbing & Heating on 07776 201994 or PJC on 0118 909 9377.

For General Maintenance:

Please contact PSG on 07519 828838 or 07549 056066

For a Locksmith:

If you require an emergency locksmith please contact A K Locksmiths on 07771 804918 or PSG on 07519 828838 or 07549 056066

If your property is in Newbury or Thatcham:

Please call Flowtech on 07855 489662 PJC Electrical on 0118 909 9377 or PSG on 07519 828838 or 07549 056066

If your property is in Herefordshire or Powys, for all issues:
Please call Firth Construction on 07815 020661 or 07487 504391 or Castle Maintenance on 07967 758063 or 07812 597878