0333 6000 060 My Chancellors Valuations

This is an exciting opportunity to join our Head Office in Bracknell as a Credit Control Administrator.

We are looking for highly organised and enthusiastic individuals who are willing to learn specialist information to become an expert in their department.

As a Credit Control Administrator, you will need to:

  • Support the Credit Control department with the debt recovery service to Chancellors and other group companies chasing debtors and late payments for company fees and rent.
  • Provide exceptional customer service and deliver a consistent and professional level of service at all times.
  • Invoice debt chasing to ensure that our fees are paid promptly.
  • Resolve invoicing queries raised by clients by discussion with Chancellors staff in branches and head office.
  • Maintain accurate notes of all conversations relating to the debt chasing process.
  • Run reports as requested by Chancellors staff to assist with their checking of client ID for individuals and companies
  • Understand the Company’s business priorities and use the daily structure to ensure you are focused on key activities that achieve the core objectives
  • Handle each call promptly and in the correct manner, updating records accordingly.
  • Input customer related data accurately and efficiently.
  • Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
  • Follow strict Company policies and procedures at all times, ensuring that legislative requirements are met.
  • Attend all training courses relevant to your role to enhance your knowledge and improve your performance.
  • Monitor own performance against targets and take action to improve volume/conversions
  • Administer paperwork related to active transactions and ensuring all parties have confirmation of agreements reached in writing within agreed service standards
  • Monitor and assisting to secure documentation from customers and clients

The Ideal Candidate Will:

  • Enthusiastic and pro-active team player with can-do attitude.
  • Able to liaise with clients confidently and professionally.
  • Highly organised.
  • Be motivated and Driven
  • Have outstanding attention to detail
  • Have strong communication skills and have confidence dealing with incoming calls and making outbound calls to clients.
  • Minimum of 1 year’s administrative experience in a busy environment.
  • Intermediate Word, Excel and Outlook skills.
  • Strong and confident communicator with high level of written and spoken English.

In return, you can expect to receive:

  • Continuous exciting career and personal development opportunities
  • Competitive salary package
  • Annual incentive trips for our top performers
  • Full training and development from Company Directors with regular mentoring
  • A paid day off for your birthday after successful pass of probation
  • Increasing holiday entitlement from 2 years’ service

Key Info

  • Salary: £18,000 - £22,000 per annum
  • Location: Bracknell
  • Contract: Full-Time
  • Type: Head Office
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