What to do if you can smell gas:
Once the emergency situation is resolved, contact Property Management during working hours if your property is managed by us and a repair is required. If your property is not managed by us, please contact your landlord directly once the emergency situation is resolved.
Where there is not a power cut you should carry out an appliance check prior to an engineer being sent out. If an appliance is not working, then this is not an emergency. You should contact the Property Management team during office hours. If an engineer is called out and this is due to a faulty appliance, you could be recharged for the call out. Please see emergency contract information at the bottom of this page should you require an emergency contractor.
Where criminal damage has been caused, smashed windows, door, fence panels or other criminal damage you need to report this to the police to obtain a crime reference. Contractors can attend to take appropriate action to ensure the property is secure during out of hours in the way of boarding up the property where needed if the police are unable to assist. The tenant will be charged for this without a valid crime reference being supplied. Please email oxonpm@chancellors.co.uk and provide information on the action taken so a member of the property management team will be in contact as a priority Please see emergency contract information at the bottom of this page should you require an emergency contractor.
If you have broken the lock at the property you should contact the emergency contractor so access can be gained to the property. If this is proven to be tenant fault then tenant would have to arrange payment. If you have misplaced the keys to the property then a contractor should be called to gain access or change the locks, this would be at tenant cost. Please email oxonpm@chancellors.co.uk and provide information on the action taken so a member of the property management team will be in contact as a priority Please see emergency contract information at the bottom of this page should you require an emergency contractor.
Vulnerability could include age of resident, disabilities, illness or any other factors that may mean the customer is vulnerable and requires quicker attendance. If you require assistance out of hours then please contact the emergency contractors who will be able to assist.
If you have a complaint that you wish to make then we require these in writing, so please send full details to directors@chancellors.co.uk